Call Center Manager
4.
5 Midland, TX Midland, TX Full-time Full-time $41,000 - $50,000 a year $41,000 - $50,000 a year 3 days ago 3 days ago 3 days ago Responsible for the daily operation and personnel management of the Call Center.
Responsible for measurement, tracking and attainment of established performance expectations.
Participates in the hiring process for new Call Center staff.
Coaches and trains Call Center staff to meet performance expectations.
Participates in staff counseling, as necessary.
Serves as a resource for escalated telephone calls, participates in the answering of calls in the queue when warranted.
Management oversight of the 3rd party call center.
Job Type:
Full-time Pay:
$41,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Vision insurance Schedule:
8 hour shift Evening shift Monday to Friday Weekends as needed Ability to commute/relocate:
Midland, TX 79705:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
1 year (Preferred) Call Center:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Midland, TX Midland, TX Full-time Full-time $41,000 - $50,000 a year $41,000 - $50,000 a year 3 days ago 3 days ago 3 days ago Responsible for the daily operation and personnel management of the Call Center.
Responsible for measurement, tracking and attainment of established performance expectations.
Participates in the hiring process for new Call Center staff.
Coaches and trains Call Center staff to meet performance expectations.
Participates in staff counseling, as necessary.
Serves as a resource for escalated telephone calls, participates in the answering of calls in the queue when warranted.
Management oversight of the 3rd party call center.
Job Type:
Full-time Pay:
$41,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Paid training Vision insurance Schedule:
8 hour shift Evening shift Monday to Friday Weekends as needed Ability to commute/relocate:
Midland, TX 79705:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
1 year (Preferred) Call Center:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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