Retail Customer Contact Representative-Midland/Odessa (Duplicate)

Company Name:
Grande Communications
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Position Name Retail Customer Contact Representative I
City Midland/Odessa
State/Province Texas TX
Title Retail Customer Contact Representative-Midland/Odessa (Duplicate)
Overview This individual provides positive, courteous, prompt customer service, handling customer requests and inquiries to include: order entry, service requests, billing inquiries, and troubleshooting as well as accurately following retail cash procedures. Customer interaction for this position is primarily face to face.
Grande proudly embraces diversity and continues to be an Equal Opportunity Employer!
Responsibilities ? Responsible for accurately computing and quoting adjustments, balances and rates as well as discussing other inquiries and complaints for customers.
? Process lock and drop box payments including customer payments made through off-site payment locations.
? Respond to customer's requests and inquiries for service within a 24-hour period.
? Must be familiar with all of Grande's products in order recommend and sell services and equipment to customers.
? Process and confirm addresses for billing and payment purposes.
? Work to meet service goals and deadlines designed to meet customer commitments promptly, accurately and pleasantly.
? Perform other duties as necessary.
Requirements ? Education: High school diploma or GED preferred.
? Bilingual: English and Spanish preferred.
? Must be able to work a flexible schedule, which includes some weekends and holidays.
? Must have three years related experience.
? Must have basic PC skills and be able to operate standard office equipment.
? Must be able to communicate verbally and comprehend through listening skills to resolve customer problems or complaints.
? Must be able to write legibly and perform the following mathematical calculations: addition, subtraction, multiplication and division.
? Must be able to lift small boxes and electronic equipment weighing not more that 20 lbs at a time.
Functional Area Business Operations
Compensation & Benefits Overview ? Medical, Dental and Vision Plans
? 401K plus employer matching contribution
? Paid Time Off
? Paid Holidays
? Basic Life and AD&D Insurance
? Voluntary Spouse & Dependent Life Insurance
? Short & Long Term Disability Plans
? Section 125 (Medical & Dependent Care Reimbursement) Plan
? Employee Assistance Program
? Tuition Reimbursement
? Free phone service, High-Speed Data, Cable Television (in Grande service area only)
Grande proudly embraces diversity and continues to be an Equal Opportunity Employer!Apply Now!Tell A Friend

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